Privacy Policy

At John M. Crane, P.C. ("Firm," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy ("Policy") explains how we collect, use, and share the information you provide when using our website, www.johnmcranepc.com (the "Website") and any related services (collectively, the "Services"). By accessing or using the Website and Services, you agree to this Policy. If you do not agree, please do not use our Website.

1. Collection of Information

Our top priority is the security of client data. We follow a no-logs policy and process only minimal user data necessary to maintain the Website and Services. Information collected automatically is used solely to identify potential cases of abuse and to generate statistical information regarding Website usage. This statistical information does not identify individual users.

We may collect the following information:

• Name
• Email address
• Phone number
• A brief description of your legal matter
  

This information is collected through online contact forms, consultations, phone calls, and other communications. We do not collect sensitive information such as financial data or government identification numbers unless required to provide legal services.

2. Privacy of Children

We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, please do not submit personal information through the Website or Services.

If you believe a child has provided personal information, please contact us so we can delete such data. We encourage parents and guardians to monitor their children’s online activity and instruct them not to share personal information without permission.

3. SMS Consent and Communication

We may collect your phone number if you provide consent to receive SMS messages. These may include:

• Appointment reminders
• Case-related updates
• Follow-up messages
• Billing notices
• Important legal updates
  

Message Frequency: May vary; typically up to 5 messages per week depending on your matter.

Potential Fees: Standard message and data rates may apply based on your carrier.

Opt-In Methods

• Verbally, during a conversation
• Submitting an online form
• Completing a written consent form
  

Opt-Out Methods

• Reply “STOP” to any SMS to unsubscribe
• Contact us at (212) 748-9477 or through our Contact page
  

Help & Support

• Reply “HELP” to any SMS
• Email us at info@johnmcrane.com

SMS Sharing Policy

We do not share SMS opt-in data or phone numbers with any third parties or affiliates for marketing purposes.

4. Use and Processing of Collected Information

We may act as both a data controller and data processor depending on the context.

• As a data controller, we determine the purpose and means of processing personal information submitted to access our Services.
• As a data processor, we process personal information only in accordance with your instructions when you submit information through the Website and Services.
  

We may need to collect certain information to provide services, communicate with you, or comply with legal obligations. If you choose not to provide requested information, we may not be able to deliver the Services you request.

Legal bases for processing include:

• Your consent
• Performance of a contract or pre-contractual obligation
• Compliance with legal obligations
• Tasks carried out in the public interest
• Legitimate interests pursued by us or a third party
  

If you have questions about which legal basis applies, we will gladly clarify.

5. Disclosure of Information

We do not share your personal information except in the following circumstances:

• Legal requirements, including subpoenas or government requests
• Protection of our legal rights, investigation of fraud, or response to legal processes
• Trusted service providers who assist in operating the Website and Services, bound by confidentiality agreements
  

SMS phone numbers and opt-in data are never shared for marketing.

6. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once the retention period expires, personal information is deleted.

After deletion, the rights of access, erasure, rectification, and portability cannot be enforced.

7. Do-Not-Track Signals

Our Website does not monitor or respond to Do-Not-Track (“DNT”) browser signals. Third-party sites may independently track your browsing activity.

8. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

9. Information Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of Internet transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Breach Notification

If a data breach occurs that poses a risk of harm to individuals, we will notify affected parties as required by law. Notification may be provided by email or through notices posted on our Website.

11. Your Privacy Rights

You may have the right to:

• Access personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of SMS communications at any time
  

To exercise these rights, please contact us using the information below.

12. Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted to this page along with an updated “Effective date.” Continued use of the Website constitutes acceptance of the revised Policy.

13. Acceptance of This Policy

By accessing or using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree, you must discontinue use of the Website and Services.

14. Contact Us

If you have any questions, concerns, or requests related to this Policy or your personal information, you may contact us:

John M. Crane, P.C.
295 Madison Avenue, 12th Floor
New York, NY 10017
Phone: (212) 748-9477
Email: info@johnmcrane.com
Website: https://johnmcranepc.com

This Privacy Policy is accessible from all pages of our Website via the footer for your convenience.